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AFTER BUYING

Everything you need to know after buying

AFTER BUYING

COLLECTION POINTS
Products ordered through the online store can be collected at collection points in Slovenia.

USER ASSISTANCE
Do you have a question, do you need help? Write to us at zc@zlatarnacelje.si or call us on 03 426 71 77 and we will be happy to help you.

CHANGE OF ORDER
Want to change your order? Write to us at zc@zlatarnacelje.si or call us on 03 426 71 77 and we will settle the matter to the best of our ability.

RETURN OF GOODS IN 30 DAYS
If for any reason you are not satisfied with the purchase, you can return or replace the items purchased through the website within 30 days from the date of purchase. We accept all returned items that are not damaged, have not been resized or processed and have no signs of wear.

REPLACEMENT OF GOODS
Replacement of purchased goods is possible within eight days from the date of purchase, provided that the products are flawless, have not been worn, that they are packed in the original packaging, and an invoice must be attached. We do not refund the purchase price.

PRODUCT GUARANTEE
When you buy any product purchased in the online store, you will receive a confirmation of purchase and a certificate confirming the authenticity of the jewels (for brilliants and pearls). The purchase confirmation and/or certificate with the stamp and signature of the seller is a valid guarantee certificate, which gives a guarantee of 6 months for silver and steel jewelry, 1 year for gold jewelry and watches, for all defects of the manufacturer. In case you are buying a product as a gift, add this confirmation of purchase for the recipient! The jewelry of Zlatarna Celje d.o.o. is equipped with a stamp of purity of precious metal in accordance with the Metrology Act.

MATERIAL DEFECT

The provider is liable for material defects on the goods that appear within two years from the time the goods were delivered to the buyer. The buyer can exercise their rights arising from a material defect if they notify the provider of the defect within two months from the day when the defect was discovered (defect notification).

The buyer can notify the provider of the defect:
- to the e-mail address:zc@zlatarnacelje.si,,
- by post to: Zlatarna Celje d.o.o., Kersnikova 19, 3000 Celje, or
- submit it at each retail outlet (store) of the provider, for which the provider issues them an appropriate certificate of acceptance of the goods.

The buyer must describe the defect in more detail in the defect notice and allow the provider to inspect the thing.

A defect is considered to be material:
1. if the thing does not have the properties necessary for its normal use or for marketing;
2. if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to them;
3. if the thing does not have properties and qualities that have been explicitly or tacitly agreed or prescribed;
4. if the seller has handed over a thing which does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.

The buyer, who has correctly notified the provider of the error, has the right to require the provider to:
remedy the defect on the goods, or
return part of the amount paid in proportion to the defect, or
replace defective goods with new faultless goods, or
- return the amount paid.

These rights expire two years after the day when the buyer notified the provider of the material defect.

  

LIST OF AUTHORIZED SERVICES
Authorized service points include retail units.