FREQUENTLY ASKED QUESTIONS
WHY DID THE WHITE GOLD RING BECOME YELLOW?
Gold is a precious metal found in nature in yellow. With technological processing, we obtain a white tone of gold, which is basically still a yellow metal. For white, we add other metals such as silver, zinc, palladium and platinum. In Zlatarna Celje, a palladium and then a rhodium bath are added to reinforce the white color of gold. These are micron coatings on the surface of jewelry to protect against external influences or to prevent contact of metal with factors that could affect its change (moisture from the air, skin pH, etc.). Jewelry, especially rings and bracelets that are exposed to mechanical contact with harder objects, are more susceptible to rhodium protection wear, and a yellow undertone of white gold eventually appears there. Rhodium coating can be renewed in the service of Zlatarna Celje. A list of all branches where you can hand over the product for service can be found on our website.
WHY DID THE SILVER NECKLACE DARKEN?
Silver is characterized by oxidizing and therefore darkening. Rhodium coating is extremely important for protection against the effects of skin and air. All Lencia silver jewelry is rhodium-plated. However, the application of rhodium wears out in contact with other objects, so silver is exposed to environmental influences and oxidizes, darkens. Rhodium coating can be renewed in the service of Zlatarna Celje. A list of all branches where you can hand over the product for service can be found on our website.
I BUYED A LENCIA SILVER COLLAR, WHICH IS GILDED. I WONDER IF THE COLOR WILL WEAR OUT?
Gilding is the surface treatment of jewelry, namely the application of additional material to the base, in this case silver. Like other surface treatments, it is sensitive to all mechanical damage. Rings and bracelets are especially sensitive. We must be aware that gilding is not eternal and that over time there is wear and/or crumbling, peeling. As these are micron coatings, the color may fade, and thicker coatings may peel off. Because this type of treatment is superficial, its durability is also limited. It can only be protected by removing and storing jewelry when it would be more exposed to mechanical contact with harder objects. The gilding can be restored in the service of Zlatarna Celje. A list of all branches where you can hand over the product for service can be found on our website.
CAN YOU MAKE A RING IN ZLATARNA CELJE ACCORDING TO MY IDEAS?
Of course. In the store, first arrange all the details of the desired product, but you can also arrange a meeting with our designer, who will provide expert advice and suggest appropriate changes if the technological procedures do not make your idea feasible.
I AM INTERESTED IN THE PRICE OF WEDDING RINGS.
You can find our offer of wedding rings on our website zlatarnacelje.com on the Wedding & Engagement tab. The price list of all wedding rings can be found here: media/porocni_cenik_si.pdf. All prices are valid in Slovenia and are listed for the ring.
We especially invite you to our wedding center in the Diamant shopping and business center (BTC) in Ljubljana, where you can choose from more than 500 models, including the most prestigious pieces of wedding rings, or visit the nearest Zlatarna Celje branch, where we will be happy to help.
I AM INTERESTED IN THE PRICE OF A PERSONALIZED PRODUCT.
In the Zlatarna Celje product program, you can create personalized products, such as necklaces with a personal name, My gram of gold as a gift, Memory coin etc., where the products listed above have in common that you design them according to your own wishes (add a picture, inscription, etc.). On our website si/personalizirana-darila you can select the desired product and start creating. Depending on the choice of material and other characteristics of the selection, the price will also be displayed to you in real time. You can also visit the nearest Zlatarna Celje branch, where we will be happy to help you. You can find a list of all branches on our website.
I AM INTERESTED IN THE PRICE OF YOUR SOLITAIRE RING.
The price depends on the size, purity and color of the diamond. The SOLITAIRE ring is known for a single diamond, which can be of different sizes. Rings with smaller diamonds up to 0.33 ct. are in regular collection in stock and their price is also known, which you can always check on our website or in the nearest branch.
Rings with diamonds larger than 0.33 ct. do not have a fixed price, as they are made according to an individual order, and the exact price depends on the desired size of the diamond (e.g.: 0.4 ct., 0.5 ct., 0.75 ct., 1.0 ct., etc.), purity (e.g.: VVS, VS, SI, etc.) and diamond colors (e.g.: G, H, etc.), so they are subject to informative or indicative prices.
You can find all informative prices on our websiteby clicking on the model as well as in the nearest branch. Before placing an order in the store, we recommend that you ask for a pre-calculation with a specific purity and color, with which we will determine the exact price of the selected item.
I AM INTERESTED IN THE PRICE OF THE PENDANT YOU ADVERTISED ON SOCIAL MEDIA.
Thank you for your interest. All prices of our products are available on our website , where you can find the desired product with the help of filters, either by item code or by the name of the collection. You can also visit the nearest Zlatarna Celje branch, where we will be happy to help you. A list of all branches can be found on our website.
I AM WONDERING IF YOU HAVE A CHAIN WITH A PERSONAL NAME FOR SALE. I WOULD LIKE TWO NAMES.
You can see our personalized name chains on our website where you can design your own. Two names can be made according to your order, but there will be a new price. The price of a chain with two names depends on the material (gold or silver) and the size of the letters (3 mm, 5 mm or 7 mm). We reserve the right to reject the production or recommend a more appropriate version due to the excessive number of letters, the specific combination of letters and the space between letters, which differs between fonts. You are kindly invited to visit the nearest Zlatarna Celje branch, where we will be happy to help you. You can find a list of all branches on our website.
I AM INTERESTED IN THE PRICE OF THE GOLDEN COIN AS A GRADUATION GIFT.
The prices of all our coins are available on our website on the gifts/coins tab. You can also create your own on the gift/sequin tab, where you add a personal touch with an inscription or a picture. You are also kindly invited to visit us at the nearest Zlatarna Celje branch, where we will be happy to help you. You can find a list of all branches on our website.
IS IT POSSIBLE TO ORDER A YELLOW GOLD RING FROM A COLLECTION IN WHITE GOLD?
Most of our products can be ordered in white or yellow, often also in red gold. You will receive the exact information at the nearest point of sale.
CAN YOU MAKE A RING WITH A SYNTHETIC STONE INSTEAD OF A DIAMOND?
Unfortunately not, because our models are protected with diamonds, which means that we do not use synthetic or cheaper versions. In this way, we show respect to the customers who bought the model with diamonds, as the type of stone strongly influences the final price of the product.
I'M INTERESTED IN HOW MUCH DOES A RING RESIZING COST.
The price depends on the model of the ring and how much it needs to be enlarged. You can receive more information in our branches.
IS IT POSSIBLE TO GET EARRINGS FROM PAST COLLECTIONS?
It is possible, but only in gold, and even that depends on the model you are interested in. You are kindly invited to visit the nearest Zlatarna Celje branch, where we will be happy to help you.
I LOST ONE EARRING. CAN I REPLACE IT?
Zlatarna Celje sells earrings in pairs, which means that you can always buy the whole pair or only half of the pair. This applies to earrings in stock. Exceptions are only when an individual earring is no longer in stock either because the model was dropped from the program or for other reasons. When ordering at a branch or when ordering online, it is necessary to determine whether you need a left or right earring.
I AM WONDERING IF YOU OFFER JEWELRY CLEANING IN YOUR BRANCHES.
We offer a jewelry cleaning service as part of our service department in the company. You can hand over the product for service to the nearest Zlatarna Celje branch. You can find a list of all branches on our website .
Cleaning of a Zlatarna Celje product is free of charge once during the guarantee period, but the customer must submit a certificate and/or invoice stating that the product has a valid guarantee if they wish to claim this benefit. A customer without a certificate cannot claim this benefit. If the certificate was not attached to the product at the time of delivery for service, cleaning will be charged according to the valid Zlatarna Celje price list.
I AM WONDERING IF YOUR ENGAGEMENT AND WEDDING RINGS ARE HANDMADE AND MADE IN SLOVENIA.
Our wedding and engagement rings are the fruit of the inspiration of our excellent designers and are handmade with the skillful fingers of goldsmiths. The use of modern technology and the collaboration of designers with goldsmiths allow us to create perfect designs that reflect high standards.
I HAVE NOTICED THAT SOMETIMES YOU USE THE WORD DIAMANT AND SOMETIMES BRILLIANT. WHAT IS THE DIFFERENCE?
When we talk about a diamond, we mean the mineral, meanwhile brilliant is just the name of a round grindstone. The term brilliant can therefore be used for round diamonds that are cut to 58 surfaces (in goldsmith jargon we call them facets), have one table (upper surface of the diamond), 32 facets on the crown, 24 facets on the pavilion, and sometimes have one culet (slightly cut off tip of the pavilion). Diamonds are ground in many other grinders of various shapes, such as e.g. swiss grinding, english grinding, navetta, oval, princess grinding, etc. The value of a diamond depends on the grinder’s performance in matching weight and optical efficiency. The certificate of Zlatarna Celje, which confirms the authenticity of the jewel, always indicates whether it is a diamond with a brilliant grinding, i.e. a brilliant, or a diamond with another grinding.
I HAVE SEEN AN OFFER OF EMERALD JEWELERY IN YOUR STORE. I AM INTERESTED IN HOW IT IS POSSIBLE THAT EMERALDS ARE OF DIFFERENT COLORS, WITH VEINS, SOME OF OPAQUE COLORS, BUT SO EXPENSIVE?
Emeralds are precious stones that are given color by mixing chromium, sometimes also vanadium. This is a natural process that cannot be influenced, so very different shades can be created. The most desirable color is intense green, which is also the most valuable. Even with inserts, intense green emeralds reach a higher price than pale green with fewer insterts. Almost all emeralds have inserts / veins, which is not considered a mistake, but serves as proof that the stone is natural. According to them, we also distinguish real emeralds from fakes.
I AM WONDERING IF YOU HAVE A LENCIA WATCH IN STOCK. I WOULD LIKE TO ORDER THIS BRACELET. IS IT IN STOCK?
All products are presented on our website . For each item, you can check the stock of the item by clicking on Check stock by branch, but you can also visit or call the nearest Zlatarna Celje branch, where we will be happy to help you. A list of all branches can be found on our website.
MY WATCH BAND IS RUINED. CAN I GET A NEW ONE?
UYou can hand over the watch for service to the nearest Zlatarna Celje branch and you will receive information about the possibility of exchange. A list of all branches can be found on our website.
MY WATCH BATTERY IS EMPTY. CAN YOU REPLACE IT?
We also offer a battery replacement service for all watches purchased at Zlatarna Celje. You can hand over the watch for service to the nearest Zlatarna Celje branch.
I AM INTERESTED IN WHICH STORE YOU PERFORM EAR PIERCING AND IF I HAVE TO MAKE AN APPOINTMENT.
You can find a list of stores that perform ear piercing with the STUDEX system on our website si/nase-storitve/luknanje-uses. There is no need to make an appointment unless you would like the help of two salespersons at the same time. You can get more information at the point of sale. A list of all branches can be found on our website.
I AM INTERESTED IN THE PRICE OF EAR PIERCING.
The piercing is free, the customer only pays for the earrings from the Studex piercing system of their choice. More information can be found here: https://zlatarnacelje.com/si/nase-storitve/luknanje-uses or at the nearest point of sale. You can find a list of all branches on our website.
DO YOU ALSO DO PIERCINGS IN THE UPPER PART OF THE EAR OR NOSE?
Studex piercing products are designed to allow only the earlobes to be pierced safely. The Studex system is not used to pierce other parts of the body. We only have earrings to be worn in the earbuds, with standard types of closures: Swedish patent or drop earrings.
I WOULD LIKE TO SELL GOLD. DO YOU BUY BROKEN GOLD?
Yes, we do. At Zlatarna Celje, we carefully check the purity, weigh the weight fairly and calculate the purchase value of your gold on the basis of the current daily price list. We are fast, fair and accurate. We pay out broken gold either by cash payment or transfer the funds to your transaction account.
I AM INTERESTED IN THE PRICE OF INVESTMENT GOLD.
All information about investment gold can be found on our website https://www.nalozbenozlato.com/si/. You can also get information on the telephone number 080 74 77 or e-mail firstname.lastname@example.org.
WHAT GOLD DO YOU BUY?
We buy gold coins, necklaces, pendants, earrings, rings, bracelets, brooches, damaged and broken jewelry, dental alloys, new and used, as well as investment plates and coins.
HOW DO I KNOW HOW MUCH MY GOLD IS WORTH?
The price depends on the weight and purity of the gold. All precious metal products must be stamped by law, so we check the stamps with a magnifying glass, and it is important to know the purity for stamps:
8-carat gold has a stamp of 333; 9-carat gold has a stamp of 375; 14-carat gold has a stamp of 585; 18-carat gold has a stamp of 750; 22-carat gold has a stamp of 916; 24-carat gold has a stamp of 999.9.
Purchase prices are formed on the basis of the stock exchange price on a daily basis. Purchase prices are valid for the current day and change once a day. Current purchase prices of gold are available on our website https://www.odkup-zlata.si/si.
You can also visit the nearest Zlatarna Celje branch, where we will be happy to help you. You can find a list of all branches on our website.
<DO YOU BUY STONES, e.g. PEARLS OR DIAMONDS?
We only buy gold or silver, so before buying we dismantle all material other than gold or silver (stones, real or synthetic, steel springs in buckles on chains and bracelets, etc.).
I RECEIVED A GIFT CARD, WHICH UNFORTUNATELY EXPIRED. CAN I EXTEND ITS VALIDITY?
Gift cards are a perfect gift for any occasion with a validity of one year from purchase. Gift cards can be renewed in Zlatarna Celje stores, so you are kindly invited to visit the nearest branch. A list of all branches can be found on our website.